24-hour support report

Rolling window · {{(now-86400)|date}} → {{now|date}}

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{{rows|length}}Active conversations collected

{{groups|length}}Issue groups

{{info.pending}}Awaiting message collection

{% if info.stale %}

Collection is stale or has not started. Check your cPanel cron job.

{% endif %}{% if not info.scan_completed %}

Initial account scan is incomplete. Counts are provisional.

{% endif %}{% if info.error %}

{% endif %}{% if info.analysis_error %}

{% endif %}

Last worker: {{info.last_run|date}} · Last full discovery scan: {{info.scan_completed|date}} · Analysis: {{info.analysis_mode or 'Not yet'}}

One occurrence means one conversation in a group. Includes conversations with collected messages or recorded activity within 24 hours, regardless of assignment. Resolved means Chatwoot status; it is not proof the customer’s issue was fixed. Attachment contents are not analyzed. Each conversation has one primary category.

{% for g in groups %}

{{loop.index}}. {{g.name}}

{{g.count}} chats

{{g.resolved}} resolved · {{g.pending}} pending{% if g.count >= c.automation_threshold and g.name not in ['Needs review','Awaiting analysis'] %}

Standardization / automation candidate — review a help article, canned response or workflow.

{% endif %}

Examples and resolution evidence

{% for text in g.examples %}

Customer problem: {{text}}

{% endfor %}{% for text in g.resolutions %}

Agent action: {{text}}

{% endfor %}{% for chat in g.chats %}{% endfor %}

Conversation	Status	Assignee
#{{chat.id}}	{{chat.status}}	{{chat.assignee}}

{% else %}

No data yet. Configure and run the cron job. Your first report appears as collection progresses.

{% endfor %}

Refresh every {{refresh}} seconds. Collection frequency is controlled separately in cPanel Cron Jobs.